In the current state of the health care system there is uneven access to primary care, and too many people are having trouble navigating the system, are receiving care in the hospital that would be better dealt with in the community, and are being readmitted to the hospital only days after leaving. To address these issues and improve efficient continuity of care, the Health Links program provides a new model of care at the clinical level, in which all of a patient’s health service providers in the community, including primary care, hospital, and community care, work together to create a coordinated care plan for the patient. The initial focus of Health Links is on high-cost users. To support Health Links initiatives, the custom web-application called South East Health Integrated Information Portal (SHIIP) is being developed. The project is sponsored by the South East Local Health Integrated Network (SELHIN) and SELHIN Health Links. Kingston, Frontenac and Lennox & Addington (KFL&A) Public Health is developing the software solution for SHIIP, using Brockville General Hospital as the host of the software application and Clinical Data Repository, and employing Kingston General Hospital as the pilot hospital for the project.


Health Links, and primary care as a whole, require comprehensive data analysis to effectively support patients and providers. SHIIP is a portal-based technology solution that enhances individual patient care while providing real-time feedback and summarized data to help plan care. The primary objective of SHIIP is to develop an Integrated Portal with core functionalities that will facilitate the sharing of information and enable person-centred care coordination. SHIIP aims to assists Health Links success by providing consistent maintenance and sharing of patient records, timely communication and collaboration between the patient’s multiple health care providers, and by removing physical barriers to care through the virtualization of care processes. SHIIP is designed to identify and assist in the delivery of care for complex/high needs patients, and will facilitate reporting, performance monitoring and quality improvement efforts. Some of the anticipated benefits of SHIIP include: enhanced patient experience, reduced workflow duplication, improved access to information at point of care, more efficient clinical documentation, and improved health outcomes for complex patients. Ultimately, SHIIP helps improve access and quality of healthcare.

Please visit the SELHIN’s website for more information:

General Information

SHIIP Briefing Note

SHIIP Registration Access PowerPoint


Forms and Agreements

SHIIP HINP Confidentiality Agreement

SHIIP Individual Registration Enrollment Form

SHIIP Delegation of Authority Form

Designation of LRA by LRP Form